Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ayr | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Ayr is a GPhC registered online pharmacy weight loss clinic serving patients in Ayr and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Ayr is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy weight loss clinic. All prescriptions and treatments are reviewed and approved by our qualified pharmacist before dispatch. Once approved, orders are delivered within 1 working day.

2. Data We Collect

We collect the following types of personal and health information when you use our services:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and any relevant clinical information provided during consultations
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communications: Records of any messages, emails, or enquiries you send to us

3. How We Use Your Data

We use your personal and health data for the following purposes:

To provide safe and appropriate pharmacy and weight loss services, including pharmacist review and approval of treatments
To process and fulfil your orders and arrange delivery
To maintain accurate clinical records as required by pharmacy regulations
To communicate with you about your treatment, order status, and any follow-up care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve and develop our services based on anonymised usage data

Our legal basis for processing health data is Article 9(2)(h) UK GDPR, which permits processing for the purposes of providing healthcare. Other data is processed on the basis of contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytics cookies: Help us understand website traffic and user behaviour using anonymised data
Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Delivery partners: To fulfil and track your order
Payment processors: To securely handle transactions
Healthcare professionals: In cases where referral or clinical consultation is required for your safety
Regulatory bodies: Including the GPhC, NHS, or law enforcement where we are legally required to do so
IT and platform providers: Who support the operation of our website and clinical systems under strict data processing agreements

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain clinical and personal records for a minimum of 8 years in accordance with NHS and pharmacy regulatory guidelines. Payment records are retained as required by financial regulations. Technical and analytics data is held for shorter periods and reviewed regularly.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All health data is encrypted and stored on secure servers located within the UK.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns about our data practices with the relevant supervisory authority if you are not satisfied with our response.